If the above solutions have not worked or do not apply, the problem may be related to an Apple Keychain issue. Delete the saved password in the Keychain Access app on your device To know more about how to troubleshoot VPN connections, please read this article. It is possible that a VPN or corporate network is blocking the communication and you may have trouble signing in. If you have a subscription account, your access is validated over an internet connection when you log in. Is your VPN connection causing the trouble? Reach out to your System Administrator to check if this is the case. You may have different credentials to access Sketch. Our Business Plan subscriptions use Single Sign-On (SSO) to access all the internal systems and applications, but sometimes Sketch is not tied to that SSO login. When either of these are entered incorrectly you’ll see the following message:Ĭheck if your subscription account is active with SSO Check your email and passwordĮnsure that you’re entering your email and password correctly. If you are unsure which type of account you have, check with your System Administrator if you have a Mac-only license or a subscription. Information on how to locate your license key can be found here. A license key begins with SK3 to use the Mac app and can be inserted within the login window when choosing Have a license?. However, if you use Sketch with a Mac-only license you need to enter your license key number to complete the registration. With an active subscription account, you can log into the Mac app with your email and password if you are an Editor in a Workspace. Delete the saved password in the Keychain Access app on your deviceĭo you have an active subscription account?.Is your VPN connection causing the trouble?.Check if your subscription account is active with SSO.Do you have an active subscription account?.

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